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Events folder will not clear,rewards not being given for past events

Events folder will not clear,rewards not being given for past events

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10 лют. 2019, 16:3910.02.19
06.05.17
11

Events folder will not clear,rewards not being given for past events

I have events in the events folder dating back quite some time. They will not clear and I am unable to claim the rewards from them; As a result of this,I am not getting the new events as they come out.
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Agent HelgaTechnical Support
13 лют. 2019, 19:4613.02.19
1258

Hello!  

Please attach a screenshot of one of those "unclaimable" events, it will help us a lot. 

13 лют. 2019, 20:0813.02.19
13 лют. 2019, 20:10(відредаговано)
06.05.17
11

Thank you for getting back to me so quickly Helga - I will post the entire folder for you;   

http://prntscr.com/mkqanl

13 лют. 2019, 20:1113.02.19
13 лют. 2019, 20:15(відредаговано)
06.05.17
11

                                                                                                                                                                                             http://prntscr.com/mkqcdj

         
13 лют. 2019, 20:2713.02.19
06.05.17
11
What has happened in each event is this; I click the "Finish" tab and it tells me to claim my reward,when I try to claim a reward it will direct me to the unit description page used for upgrading that particular unit,I get no further than that.
Agent HelgaTechnical Support
14 лют. 2019, 16:4414.02.19
1258

Thanks for the screenshots!

While claiming the reward, have you checked the type of the units you want to receive?

You need to put a checkmark near one of them. Only then you will be able to claim the reward.