Please provide report for July 30th on issue below
3 August, 2018, 9:41 PM UTC
Hi Developers
Events of glitch on my base Monday july 30th 2018. prior to this issue i cleaned my cache 3x that night. i had trouble sending occupies. at one point i hit occupy and system recalled my units at players base. i signed off that night at 9:47pm our time all troops key ones bunkered. when i came on later they were out and all killed in heavy attack. they were bunkered. i lost all air def and off
i gave you time so you can confirm the event ocurrance.
Game Flaw command buttons:
Occupy that night in one instance recalled troops not occupied a base while I was at base picking occupy option. I sent troops back that time.
I did not see the bug before I went to bed it occurred after I signed off at 21:47pm edt.
This occured in Soldiers - Drylands server my cords there are -55 -64. I am officer and played this game since 2013.
Please either prove that I was at fault with concrete facts or find the history on that day at that time and resolve this amicably. I have little faith in this process prove me wrong.
If you check my coining history you will see why I for once in this game am really pushing this issue through all channels at my disposal.
I have no pics beyond attacks on my base that night available. I had 2100 drakes in bunker that somehow got out and that is how I know there was a glitch that night as well as losing air off and def of over 2200 troops or more due to attacker who took advantage of this.
UTC +0:00
Elder - Level: Diamond Wordsmith - Level: Silver Renowned - Level: Silver
AGENT ANDREW
TECHNICAL SUPPORT
Registered: 11/10/2016
Posts: 626
User ID: 1320639
Post ID: 503829
4 August, 2018, 2:18 PM UTC
Hello, Patricia! Currently, there are no bugs due to which troops could leave bunker without an order of the account holder or stay on the Base after a player has sent them into Bunker. Also, there were not any maintenance or technical irregularities at the period of time when the mentioned event occurred. Hence, I'm afraid that we won't be able to restore your troops.
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 504024
6 August, 2018, 1:03 AM UTC
The issue occurred on Dryland server and it occured between 18:00 and during the night after 21:47pm. The occupy issue occurred before reset and was reported on Soldier page. I am aware you are providing standard response. There was an issue when I tried to occuy bases the first 2 of 3 before reset needed 3 tries to occupy the base. On one try the troops were unbunkered I had to send them back, but was at players base when I gave occupy command not at command hq. The 3rd base could not occupy until reset. I raided and occupied a 4th base before signing off. The issue that has caused me to report this and look for a proper solution from Plarium was the drakes they were bunkered never sent on raid. I realize air is an expensive proposition but you had issues that night. During occupy attempt on 3rd base I did refresh 3x and had to sign back in to play game when I tried again it failed until reset. I suggest you show me report of activity on that server at that time to justify TIER 1 explanation that there were no issues on Dryland server before 20:00 EDT reset time and once I signed off at around 21:47pm. Murphy's law error message occured on 3 occupy attempts until reset.
UTC +0:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 504025
6 August, 2018, 1:04 AM UTC
Please resolve this appropriately telling me there were no issues that night is false.
UTC +0:00
Elder - Level: Diamond Wordsmith - Level: Silver Renowned - Level: Silver
AGENT ANDREW
TECHNICAL SUPPORT
Registered: 11/10/2016
Posts: 626
User ID: 1320639
Post ID: 504597
7 August, 2018, 3:25 PM UTC
Could you send me a link to the mentioned report on the Soldiers Inc. page?
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 504624
7 August, 2018, 4:36 PM UTC
I have no reports on this could not copy/paste anything and even if i could check your print screen option on Drylands Badlands we are having issues with it. I tried to copy the error report using copy/paste and it disappeared. There has been fixes done to this I copied that off fixed issues. I need you to show me report that there was no bugs that night. Question how could I give you so much details about events that night if they did not happen. I am a user understanding programming bugs. Show me report there were no issues that night. Right now this is standard tier 2 response to avoid the issue and not resolve it. You have access to Soldiers facebook page and I have a very pronounced pic there. Let me know what solution is please I have honestly reported events that night here and on soldier facebook page.
This was original first post there was an issue that night:
UTC +0:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 504625
7 August, 2018, 4:38 PM UTC
here is link for that copy/paste on facebook page:
https://www.facebook.com/groups/176306229210500/permalink/1038045786369869/
UTC +0:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 505043
8 August, 2018, 5:19 PM UTC
I also found a message in updates stating Occupy base issue was fixed. Now tell me how this is not part of issue I have been describing.
UTC +0:00
Elder - Level: Diamond Wordsmith - Level: Silver Renowned - Level: Silver
AGENT ANDREW
TECHNICAL SUPPORT
Registered: 11/10/2016
Posts: 626
User ID: 1320639
Post ID: 505051
8 August, 2018, 5:51 PM UTC
As far as I understood from your first post, the problem was that troops left the Bunker without your command. Right?
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 505473
9 August, 2018, 10:35 PM UTC
Yes that is correct.
UTC +0:00
Elder - Level: Bronze
PATRICIA
USER
Registered: 08/01/2018
Posts: 10
User ID: 3748335
Post ID: 506406
11 August, 2018, 9:07 PM UTC
Hi Andrew,
Any further update on this. I responded to your question and have seen nothing further.
UTC +0:00
Elder - Level: Platinum Renowned - Level: Bronze
AGENT HELGA
TECHNICAL SUPPORT
Registered: 10/24/2017
Posts: 301
User ID: 1794918
Post ID: 506605
12 August, 2018, 12:39 PM UTC
Hello again!
As Agent Andrew mentioned before, there are no bugs due to which troops could leave bunker without an order of the account holder or stay on the Base after a player has sent them into Bunker.
The fixed bug with occupations has nothing to do with the Bunker feature.
Since the situation has not been classified as a bug, the topic will be closed.
Thank you for the understanding.
