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Windows 11 ARM -- Raid will not get past "Authenticating...." Step

Windows 11 ARM -- Raid will not get past "Authenticating...." Step

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25 січ. 2022, 19:5625.01.22
08.09.21
1

Windows 11 ARM -- Raid will not get past "Authenticating...." Step

Hello, I think this has something to do with recent updates, because before I was running just fine. I believe something recently has caused the game to stop functioning on Windows 11 ARM machines. 


I have tried all the usual suggested steps: reinstalling, clearing cache, etc. I have completely disabled any and all firewall or Windows defender features. Still no luck.

The only thing I can ascertain is that it must be some network setting or feature that is glitched/bugged/maybe still on or needs to be off. 


Posting in hopes that someone out there can help.


Thank you.

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harleQuinnModerator
27 січ. 2022, 19:2027.01.22
24.02.19
8019

Can try using a VPN, I don't know why it works for some people, but it does!

If that doesn't work, I use bluestacks to play Raid quite a bit. I enjoy the built in macro recorder.

https://www.bluestacks.com/download.html 

28 січ. 2022, 22:5228.01.22
28 січ. 2022, 22:55(відредаговано)
08.09.21
1

VPN does not resolve the issue unfortunately. Bluestacks currently has no ARM support.

harleQuinnModerator
29 січ. 2022, 04:3729.01.22
24.02.19
8019
kyrieelesion

VPN does not resolve the issue unfortunately. Bluestacks currently has no ARM support.

You mind sharing your PC specs and stuff so I can ask the tech guys at Plarium?

12 лют. 2022, 01:3912.02.22
27.07.21
2

waiting for this to be resolved 

12 лют. 2022, 08:2512.02.22
25.07.20
3

I am having the same issue. 

7 черв. 2022, 01:0607.06.22
14.08.19
2

I'm having the same issues here

7 черв. 2022, 03:0307.06.22
7 черв. 2022, 03:04(відредаговано)
14.08.19
2

@harleQuinn If it can be of help, when I look on the `log.txt` for the raid directory, I see a stack trace showing

```

SpecificInfo:

[ tag = FetchServerConfigsCmd ]

[ StackTrace =   at System.Collections.Generic.Dictionary`2[TKey,TValue].get_Item (TKey key) [0x00000] in <00000000000000000000000000000000>:0  ]

  

  Inner:

  [ Type = KeyNotFoundException ]

  [ Message = The given key was not present in the dictionary. ]

  [ StackTrace =   at System.Collections.Generic.Dictionary`2[TKey,TValue].get_Item (TKey key) [0x00000] in <00000000000000000000000000000000>:0  ]

]

ERR | 12:55:53.152 | 292 - [DefaultExceptionHandler]

Unknown error handled

System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.

  at System.Collections.Generic.Dictionary`2[TKey,TValue].get_Item (TKey key) --- STACKTRACE ---

Uploading Crash Report

CustomLogException: Unknown error handled

INF | 12:55:53.152 | 292 - [LoginQueue]

Finish step - [Step: FetchServerConfiguration | SelfElapsedMs: 503 | TotalElapsedMs: 503 | Weight: 20/81]

```

I don't see any PII so should be no issue to post here. Let me now if I can be of any more help or if any of those infos should not be posted here. Also have a bigger log file but I posted what I though would be relevant.

30 черв. 2022, 14:5530.06.22
23.10.21
1

I have a Surface X Pro (Windows 11) with the same authentication issue, so far I've tried:


VPN, different WiFi, Install & uninstall from windows store and direct link prom platirum, uninstall and errase every folder, restart, etc. Nothing works


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Starting net core api. Application native version: 7.0.0-0.0.0"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Installation directory from the OS registry: C:\\Users\\roger\\AppData\\Local\\Plarium"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : ""

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Core path = C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\dotnet\\PlariumPlayCore.dll"

}


[30-06-2022 14:16:46][C++][Error]  {

  "Error" : "Error on LoadLibraryExW = 6"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Try load CoreCLR (1) coreRoot = C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\dotnet"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "CoreCLR loaded fromC:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\dotnet"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "GetCLRRuntimeHost loaded. This API provides functions that are used to start and stop the runtime and call .NET Core."

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Successfully set startup flags (STARTUP_FLAGS) and started CLR"

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "Runtime startup initialized JIT, GC, bootloader, etc."

}


[30-06-2022 14:16:46][C++][Message]  {

  "Message" : "C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\dotnet\\PlariumPlayCore.dll - loaded and executed its entry point."

}


[30-06-2022 14:16:49][C++][Message]  {

  "Message" : "Main browser process started. Cmd args: \"C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\PlariumPlay.exe\" --type=gpu-process --field-trial-handle=2152,4800660547484881465,17978458379675184814,131072 --enable-features=CastMediaRouteProvider --disable-features=CalculateNativeWinOcclusion --no-sandbox --log-file=\"C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\debug.log\" --log-severity=disable --lang=en-US --gpu-preferences=SAAAAAAAAADgACAwAAAAAAAAAAAAAAAAAABgAAAAAAAoAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB4AAAAAAAAAHgAAAAAAAAAKAAAAAQAAAAgAAAAAAAAACgAAAAAAAAAMAAAAAAAAAA4AAAAAAAAABAAAAAAAAAAAAAAAAUAAAAQAAAAAAAAAAAAAAAGAAAAEAAAAAAAAAABAAAABQAAABAAAAAAAAAAAQAAAAYAAAAIAAAAAAAAAAgAAAAAAAAA --log-file=\"C:\\Users\\roger\\AppData\\Local\\Plarium\\PlariumPlay\\7.0.0-0.0.0\\debug.log\" --mojo-platform-channel-handle=2160 /prefetch:2"

}


[30-06-2022 14:16:50][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppLocalDirectory"

}


[30-06-2022 14:16:50][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppVersion"

}


[30-06-2022 14:16:50][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppBuldVersion"

}


[30-06-2022 14:16:53][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppLocalDirectory"

}


[30-06-2022 14:16:53][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppVersion"

}


[30-06-2022 14:16:53][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = setAppBuldVersion"

}


[30-06-2022 14:16:54][C++][Message]  {

  "Message" : "ActionCallbackNative call method name = Native.GetSocketClientData"

}