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Issues with connectivity for Australia players

Issues with connectivity for Australia players

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8 черв. 2021, 10:2008.06.21
24.12.19
210

Issues with connectivity for Australia players

At the moment there is an ongoing issue with servers that Australian players connect to. Its in the process of being resolved.

In the meantime, you can go around this issue by using VPN service to re-route your connection and be able to access the game. (There are plenty of VPN services that are free). I know this is highly inconvenient, but its just temporary workaround so you can access the game at all until the issue is fixed.


And lastly, it would help speed up process of handling this issue if we had feedback from all players that cant access the game due "connectivity issues", preferably in this form:


Country: your country (not necesserily Australia)

ISP: internet service provider you re using

UID: your game id number that you can find by clicking on your avatar and then going to info page

Type of issue: Unable to connect at all / experiencing severe lag



Sorry for the inconvenience and thanks for your cooperation.

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8 черв. 2021, 14:0308.06.21
9 черв. 2021, 08:46(відредаговано)
05.06.21
5

Country: czech republic

ISP: UPC (vodafone)

UID: UM34975615 |34367778

Type of issue: Unable to connect at all (stuck on loading services)
I don't be able  to do fusion because of 

8 черв. 2021, 14:1708.06.21
04.01.20
1698

Country: United  States  of  America

ISP: Xfinity

UID: um30418127 | 29887007

Type of issue: Plarium  Play  PC  Application  only.  Long  load  times,  freezing  during  arena,  while  leveling  armor,  while  accepting  rewards.  

Mobile  and  Bluestack  work  fine.  

8 черв. 2021, 21:2708.06.21
12.04.17
3

Hello

I have issue with the raid shadow only 

if i want to play the game an error gomes up and the game dont load 

the error is this


Application folder:

C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241

There should be 'Raid_Data'

folder next to the executable


So if you can help i would be thankful

11 черв. 2021, 10:5711.06.21
13.02.21
823
Alo Pruel

Hello

I have issue with the raid shadow only 

if i want to play the game an error gomes up and the game dont load 

the error is this


Application folder:

C:/Users/Alo/AppData/Local/Plarium/PlariumPlay/StandAloneApps/raid/241

There should be 'Raid_Data'

folder next to the executable


So if you can help i would be thankful

This sounds like an install issue.  Have you tried to uninstall the game and re-install it?

11 черв. 2021, 11:0411.06.21
12.04.17
3

Hello


I will try re-install

11 черв. 2021, 11:3111.06.21
13.06.20
2

USA - Texas

Sparklight ISP

cannot login to even see my UMD and not memorized sorry

no connection

11 черв. 2021, 21:5111.06.21
11 черв. 2021, 21:52(відредаговано)
13.02.21
823
IronPuck

USA - Texas

Sparklight ISP

cannot login to even see my UMD and not memorized sorry

no connection

Your UID should be in the error message too, assuming you are experiencing the same issue that the rest of us are

Edit: That's if you ever need it

12 черв. 2021, 07:5312.06.21
12.04.17
3
RoseRoyal

This sounds like an install issue.  Have you tried to uninstall the game and re-install it?

Hello


Thanks for the help 

The game is running perfectly for now

12 черв. 2021, 22:1512.06.21
13.02.21
823
Alo Pruel

Hello


Thanks for the help 

The game is running perfectly for now

Great news, good to hear that it is fixed

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