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Game freezing randomly

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Prodigal
9 серп. 2019, 09:5709.08.19
08.03.19
5

Game freezing randomly

Dear Plarium,


I'm not in the mood to search the entire forum for 'specific' bugs so i'll just post my own. I know a lot of people say "GAME KICK ME", "GAME CRASH" but in my case it's not that. I have a Huawei Mate 20Pro (if it helps with specs) with latest Android software. I even set the graphic settings to minimum (I noticed Ice Golem fights LAGGING! Yes, LAGGING) after the magnificent Dorfies were introduced.


So that's pretty much the case. Every 5 fights, the game suddenly freezes. Not crash, not bug. The entire screen just freezes. My phone isn't feeling warm (overheat). The rest functions well. The phone isn't lagging. Which indicates it must be from the game >.>
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Deleted
9 серп. 2019, 10:1509.08.19
9 серп. 2019, 10:28(відредаговано)
220784

Dear Plarium,


I have the same issue and its so annoying!

Every 3 fights in the dragon lair, the game suddenly freezes, and there's nothing to do about it.. 

Of course it also wastes my energy, and its just not playable.


My phone is OnePlus 5 , everything is updated, the phone is not warm, graphics set to minimum.


Edit:

It just freezes everywhere.. also in the arena


Deleted
10 серп. 2019, 00:4510.08.19
220784
Same.  Only started since last patch.  Freezes on average about 1 per 12 fights, usually on stage 2 of 3.
robert_smith1980
10 серп. 2019, 01:1210.08.19
10.04.19
2
It is getting old quickly... the game will freeze about every 5 mins. I cant farm for anything without the game freezing and I'm almost ready to uninstall... fix this now plarium
Deleted
10 серп. 2019, 05:2910.08.19
8
Same problem plus the kicking of full experience characters during multi battles.... this has only been happening since the latest update, before update everything worked great. I think you need to roll back the update and do some more testing first. Tired of losing energy and arena tokens because of this problem. 
Miss M
10 серп. 2019, 19:5210.08.19
14.05.19
2

I have the same problem.  Happened in mid battle in campaign, dungeons, and arena.  Force quit the app and restart work fine for a little while and then the freeze up happened again, again, and again.  Never have this problem prior to ver 1.10.


OS: Android 8.0.0


Device: LG V30


Please fix this as I have been losing resources constantly.

HydraShock
11 серп. 2019, 14:3211.08.19
11.08.19
4
I too have seen HUGE uptick in game crash/freeze.  There is no pattern.  It crashes in loading screens, in fight (all stages), clan boss etc etc.  Pretty much anything but the standard launch screens freeze.  I've lost an absolute ton of energy and it's really got me aggravated now.  I've crashed 3 times already just this morning.  Probably 20+ In the past few days.  This was not happening before.  I did recently (about same time as your patch) got a new Android update as well. Android Version 9
Deleted
11 серп. 2019, 19:0911.08.19
220784
I'm having the same problem. It's getting so frustrating. I've been kicked out at least 30-40 times since the patch. No problems before the patch at all. I don't even want to think about the amount of energy I've lost ! 
Coньka
12 серп. 2019, 02:3812.08.19
16.07.19
1

У меня та же проблема! Просто пока игра зависает, все открывается очень долго. Переустановка игры не помогла. Играть невозможно ... бесит

Deleted
13 серп. 2019, 01:4313.08.19
220784
The game randomly freezing is getting really old really quick. I thought at first I should lower my settings a bit did that and still having freezing issues. I have a one plus 7 pro if that helps any. Hope this gets fixed soon it's making the game hard to play 
Deleted
14 серп. 2019, 16:0214.08.19
220784
Sorry, new player here.  How long does it usually take Plarium to acknowledge and address a widespread issue like this?  It's clearly raised on the forums, I keep hearing it in clan and general chat... they must know about the issue.  Do they have a track record of being responsive?
Deleted
14 серп. 2019, 19:1314.08.19
14 серп. 2019, 19:15(відредаговано)
1
Same here.  Just in the past few days, freezes every 10 or so games. Today has been much more frequent.  Quite annoying, really.
drone
14 серп. 2019, 19:4214.08.19
19.06.17
211

I too experience same problem since latest update. So far about 5 freezes pr. day ofcourse after you have spent your energy/arena token/cb key.


- Game crashes on loading screen

- Game crashes in dungeon/arena/campaign battle

- Game even crashes when loading sparring pit - ofcourse less of a frustration since you havent lost anything.


I estimate I have about 6 crashes pr day since update, which is a significant part of the daily energy. To me this is not tolerable in the long run.

So please adress this post and assure us that you are looking into it - so we can keep our hopes high.


Best Regards.

ste73wilson
15 серп. 2019, 13:0815.08.19
10.07.19
1
My issue with the freeze is that it always seems to happen when I'm fighting clan bosses, which is frustrating as we only get a few keys and these are never refunded after a freeze
Prodigal
16 серп. 2019, 09:0616.08.19
08.03.19
5

As of today, the game is literally unplayable.


Every 3 battles or so the game freezes randomly. Plarium PLEASE FIX THIS. Clanboss, battles, dungeons, pvp. Everything freezes.

It seems to be worse with WIFI on though it seems. If that helps?


And before you throw your "In your face its your own fault, your connection" it's not...

flashtek1973
18 серп. 2019, 13:4618.08.19
03.08.19
1
I am having the same issue, sometimes before the match even begins
Deleted
18 серп. 2019, 21:5318.08.19
220784
Yeah I've seen a huge uptick in these freezes since the last patch. The game will just randomly freeze entirely in battle or on a couple of specific parts of the loading screen. On 12-3 it'll freeze when loading the 'forge' part, and the in battle freezes just seem to happen randomly.
Deleted
18 серп. 2019, 23:5118.08.19
220784
Same here, random freezes pretty much everywhere...dungeons, campaign, characters, tavern, etc.  This never happened before the dwarf exp.  Now I can't even log into the game and I get the message to check my internet...which is fine.  What's going on?  Are the servers down?
Deleted
19 серп. 2019, 11:4219.08.19
220784
That's right. Keys dont come often and a lot of us are getting pissed. The game NEVER used to crash for me. Now, it happens 3X + per day!
Deleted
19 серп. 2019, 15:0919.08.19
220784

Greetings,

I'd submit an in game ticket with this information.

Thanks,

AgentFox

Deleted
20 серп. 2019, 13:1320.08.19
220784
Happens to me at least 3 times per day. I'm on Android.
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