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Keep crashing after May 7 updates

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May 8, 2019, 12:2805/08/19
1

Keep crashing after May 7 updates

It is really so serious problem.

I never experienced a lock or crashing before May 7 updates. 

But, it start to stop screen and crash frequently.

I am experiencing 4-6 times every hour 


device : ipad pro 11

ios : 12.1.4 or 12.2.0 


I have tried, reinstall  / reboot ...

Mostly stop working while loading stage, 

Sometime in Map screen also 



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25
Comments
May 8, 2019, 16:2605/08/19
05/08/19
2
Me too, iPad Pro user. What’s happening?
May 8, 2019, 17:2205/08/19
04/27/19
3
Same here. Crashing and losing connection. I've lost loads of energy and the key for the clan boss twice. This is so stupid and annoying. 
May 8, 2019, 18:5705/08/19
May 8, 2019, 18:59(edited)
04/15/19
5

timbrown15950 said:


Same here. Crashing and losing connection. I've lost loads of energy and the key for the clan boss twice. This is so stupid and annoying.
Me too, and a lot of more people too... 

May 8, 2019, 19:2605/08/19
3
Same here, crashing all the time
May 8, 2019, 19:2705/08/19
3
Cant even login.......
May 8, 2019, 19:4205/08/19
231246
Same problems here, keep crashing and can't even connect now.... 
May 8, 2019, 19:5605/08/19
231246
Same problem here.. samsung galaxy s7
May 8, 2019, 20:5105/08/19
May 8, 2019, 20:51(edited)
04/22/19
1

Same here, impossible to log into the game, lost several clan boss keys and very much energy, even crashed while summoning from a blue shard. Never got the hero and the shard was gone after re-starting the game... I really like this game, but with all these error it's really not playable any more. Slowly starting to regret to have invested some money... Hope you get these errors fixed as long as I'm on holiday!

Playing on OnePlus 5
May 8, 2019, 21:1105/08/19
May 8, 2019, 21:23(edited)
05/08/19
1

I wanted to get my friend in on this game so we could start a clan - he has SAMSUNG NOTE 8 and he freezes every time he tries to do campaign.  

The hubby and I have not had any of these problems - so why would half of us be unable to play and not the other half??


We have SAMSUNG S10+.  Not sure if the phone is related somehow - if there is some kind of different program or something on certain phones that is incompatible with the new patch????  Who knows.  


We love your game but we really you to fix it!!!!!  We wanna make a clan and bring friends in.......... Please fix....................................

May 8, 2019, 21:4105/08/19
04/18/19
2

its 2019 not 1996 dial up connection, PLARIUM bye some better servers this is totally unacceptable these days and for the amount of money you make that people have but into this game.come on guys!

 Rant over, i still love this game

May 8, 2019, 21:4505/08/19
04/30/19
2
What 
May 13, 2019, 05:0005/13/19
231246

Hi! Can we get support/technical help for this issue? 


1. It’s wasting in-game energy.

2. It’s counterproductive to the events, and i am unable to finish the event that is currently active because the game keeps force-closing.

3. There are already multiple reports regarding the matter.


Thanks!

May 13, 2019, 05:1905/13/19
05/14/19
1
Same. iPhone 6 keeps crashing 
May 14, 2019, 14:0705/14/19
1

Also having gm connectivity issue. Gm crashes after 1 match in dungeons when attempting to use the Next match options, then continues to crash on other tasks. Seems to b a cache issue. 


Please respond to retain business. 
Jun 26, 2019, 04:3306/26/19
2
What’s worse is you submit the bug or technical issue.  They ask for screenshot, and you send it to them.  Wait 3 days and they close your ticket with no response.  They really love their players don’t they.
Jul 4, 2019, 14:1807/04/19
07/04/19
1

After the new update raid has been so slow like its working on 15 fps i had it in high settings and before the update it was working well now its just so laggy and its bothering me bcs i cant play

Device : huawei nova 3i 3g ram 

Hope they fix this

Jan 6, 2020, 23:4401/06/20
05/13/19
923
Leroy Meads said:

Snap I’ve had this shit on a regular daily ever since update games slowly dying off
Whats your issue?
Apr 27, 2020, 19:3604/27/20
01/02/20
1

iPad Air 2, when I start a clan boss battle, my iPad shuts down

Happened 3 times, every time, I lose the key, that’s very annoying


Sylvain


Jan 6, 2020, 22:0901/06/20
231246
Snap I’ve had this shit on a regular daily ever since update games slowly dying off
Jul 17, 2019, 23:5207/17/19
231246

I don't mean to bump this old thread, but I can't figure out why they engineered the game's mechanics to assess the energy from the player (that they often, literally PAID FOR) before the battle has resolved?


Why wouldn't they send both the energy "debit" and the reward "credit" to the server in the same transmission POST the battle resolving.


I have lost, literally, hundreds of energy and two clan boss keys in my first 2.5 weeks of play.  This charging me a fee (energy) without providing me the service (battle's result) is in insane design.