Hello,

Have you been banned from the game or the chat?

the game

the reason given that my account was bought something that is not true 

Contact our support here, please:

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Tell me if it helps.

Have a nice day!

I already did and I didn’t get any answer I don’t understand how they block my account in this way already faltering in game forums and it never happened 

I think they will reply asap.

hello i am still waiting to see my situation resolved and a week that i have not had answers and i am seeing that i will lose my account 

I have been banned too. Support sucks... 

I was also banned for something I did not do and support could only tell me that they could not reverse the ban.  Would not even show me what they said I had done.  Said I asked for a refund, but I have never asked for a refund.  You all are right, support may answer but they have no answers, worthless.

This happened to me too. They said I had bought champions (shards) and then ask for a refund. It took 3 days days but was resolved.

From the Plarium Support Center: Oksana (Plarium Support Center | Mobile Games) 

Nov 4, 2021, 17:01 GMT+2 

Thank you for your reply. 

We have checked the provided details and can confirm that the ban happened due to technical issues on the payment provider's side. 

We have unbanned your account. As compensation, we have also added 1 XP Boost (1 day), 100 000 Silver and 1 Full Energy to your account's Inbox. 

Good luck with raiding!

Oksana
Player Support Team

Closing the necro. Jim, thanks for your update. :)