Plarium Hello!!! can you please help me, you're not responding to my tickets and i deperatly want my account back and i'm unable to get it!!!!!!!

Hi there. Have you opened a support ticket yet? https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

I would love to help, but I am just a moderator. Only Plarium Support can help you with this issue. 

Yes i have but no one is responding :(

They will get to it as soon as they can. You did respond to the automated email correct?

Hello, the same here, but from Taiwan, I cant login, seems, my account does not exist

Login details:

IP address: 36.234.143.202
Location: Taiwan, Taichung
Login Place: Plarium Play
Login Time (UTC): 08 Oct 2021, 12:38 

Open a support ticket, if you haven't already 

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Hello  sir

my  account  also  got  hack  from  taiwan,  cant  login  because  the  email  does  not  exist,  i  already  submit  a  support  ticket  and  receive  answer  about  restore  my  access  to  account  from  support  team  but  it  have  been  3,4  day  since  the  last  email  from  support  team,  i  want  to  ask  how  long  will  the  support  team  work  on  this  and  email  me  back.

thank  you

Same here - late night (for me) warning email of access from taiwan. Account says email is not recognized. I opened 2-3 tickets because I only received robomails directing me to login and reset password and other things I can't do with the email changed. I also responded to the robomails, but its been a couple days with no progress or live contact...... I made a new account to be able to log in to put on this comment, but will not be putting any money in again if I can't get my original account restored - many legos, etc.

We all got hacked :( some waitinh 5+ days and no response from support :(

Im  having  same  issur  no  response 

they not response to me also, but the funniest thing is they resposne to my ticket that i created 2 weeks ago with different situation about bug, this is their normal reaction time?

I think they try and prioritize when they are very overloaded.

they should prioritize first tickets with subject about account hacked etc not bug that was in game 2weeks ago sorry

And it seems you're working on the hacked account right now, from what you said in the other thread. Try and get them whatever information they asked for, and hopefully you get a quick resolution.