Exact same issue here, no response.

level 100 account with 10,000 dollars spent and given the FU by plarium because the thief sold the account so that meant the account violated TOS even though I never did.

Joseph Mathieu:

I suggest you start your own topic, just so people browsing this section can get a better understanding of just how often this issue is happening. And a good way to follow your progress.

Garrett:

The way they have handled your situation seems truly appalling. I guess their argument is they cannot prove you did not have any connection to the seller. I dont know if it will help but I would keep pushing for some sort of reimbursement.

If I had treated paying customers like this in my line of work I would've been fired.

Text taken from their Reimbursement for technical issues Policy.

While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible. 

It had been 7 days since ticket lodged, 6 days since last response from Plarium support.

But this afternoon I finally got a confirmation my account was being returned and they needed a new email address.

So a few hours later I am finally back in my account, so there is hope for others yet.

my original account witch was 57 and player power of 635k and clan leader suddenaly was gown and was replaced with one starting at 0 have sent reports and answered there questions as best i could .for the last 2 days i have heard nothing from them .what else can i do to get this issue resolved

This exact thing happened to me. I was logged out on Tuesday. When I logged in it went from a level 89 to a level 1 it has been 5 days I have proven its my account but I get no response from my emails 

just recieved an email from plarium .

Hello.

To ensure the security of players' accounts, we must be sure that you are the game account owner.

Having checked the account in the database, I found no data that could be used for verification.

That's why we cannot help you to change the login credentials.

Best regards,

Lorenz

after at least 8 years of playing there games both stormfall and raid . i dont want login data changed I want my origenal account restored 

I had my account hijacked today :( I was about to collect day 90 but someone decided to do that for me and to cap it off upgrade all the chars I didn't want upgrading.. 

- As I never spend money on the games only time it wasn't a big issue. I did reset my password which should have changed as its on a password database.. I enabled 2FA which is what anyone that wants to keep their account from being hijacked should do.

 Let this be a lesson to everyone who opens their wallet to Plarium.

Dark lands where my old account but now I can't get my old account back can anyone help me please 

Hi,

Could you be more specific? Have you forgotten your old sign in credentials, or is it something else?

I have absolutely everything used to create my og account EXCEPT uid/nickname. I have receipt of micros, creation date, email, device, payment method, even the address on file for emil but they absolutely refuse to assist in recovery of my 3yr og account. Please advise as to how i can get my stuff back without UID/Nickname...

Hi,

Unfortunately this is going to have to go through support as they tend to be very careful as it pertains to account ownership. 

I gave them the nickname i used then and one moderator told me it didn't exist, and then i opened a second ticket and the second mod told me they found my account by the nickname i provided the first time... i have all info attached to my account and no one seems to respond to my ticket that provides all needed info for acct verification... please advise whats next...