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Lost info for Alt Account

Lost info for Alt Account

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15 листоп. 2020, 05:3215.11.20
20.05.19
2

Lost info for Alt Account

First - If this has been answered, just reply with a link. Thank you.

I play on two devices, with 2 different payment methods. 

My main - I play on my iPhone. I am able to access this account on both my iPhone AND BlueStacks. (I really don't care about accessing it on BS) - All is well here.

My alt - Max Red - I play on my PC on BlueStacks. This is the account I'm having an issue with. I uninstalled BS because it was bogging down my PC and RSL was moving at like 2 fps. After the reinstall, I was not able to log in to my alt account. I've tried every combination of emails and passwords that I know, to no avail. I never connected this account to Facebook, but I certainly created a Plarium ID for it. I really have no work arounds here. I'm worried that my main account credentials are overriding my alt account credentials in some way. Honestly though, idk... that's why I'm here. I've scoured Reddit, this forum, the one that the automated response in game directed me to consult. None of them have been able to help me recover this account. I've spent a good chunk of $$ on it and I REALLY want it back. No ban. No violations. No hacks. No crossing payments or platforms. I'm at a loss. Please help.

Thanks in advance for your time.

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15 листоп. 2020, 10:3315.11.20
24.12.19
210

Hi. Write a ticket. It might be possible for support to find account based on payment done on it. Its far fetched, but only thing you can associate to your alt since you forgot your credentials. Give them a screenshot of a payment done on the alt (its done to prove ownership, it will be far fetched to find that payment and associate it to account), worth a shot imo.

15 листоп. 2020, 20:2515.11.20
20.05.19
2

Can they just look at "Max Red" and go that route? In game support is infamously not helpful. They just refer to me to forums that don't answer my question. I can provide proof of purchases for the account for sure. I'm worried that they'll still try to give me credentials that (I believe) have been overridden by my main account - I honestly have no idea how it happened either. I used what I thought were the proper creds and it just pulled up my main... on bluestacks that is. I only know the credentials for my main on my Apple device. The Android login is supposed to pull up that second account but doesn't. 

P.S. I know I repeated myself a little bit there, but your response might be different with a little clarity? /Shrug... Thanks for replying @minigunner47

15 листоп. 2020, 22:0615.11.20
15.04.19
126

Send a ticket to the support agents with proof of purchase, they are the only ones who can help you

17 листоп. 2020, 17:0817.11.20
20.05.19
2

It was resolved! Thanks.