Hey, thanks for reaching out. Sometimes it takes more than 2 days for support to get back to you depending on the amount of tickets they receive, but if you don't receive a reply in 4 days, one thing to check is that the ticket doesn’t say resolved, if it does you will want to message into the same ticket for additional help. Support doesn’t check ticket that are resolved. Furthermore, here are a few tips of what to include in your message to help get this resolved faster.

Furthermore, the best things to include in your ticket with support to help them clear it up is

- ID of the account/exact nickname

- Payment screenshots (if player has any), the first and last payment would be best!

- Player's Email

- Proper description of the issue

Other info they will ask for themselves if needed

the Support on this Game is horrible, have the same Problem, and hundrest of people her also... all u beome from support is a generated automatica mail, lol...... my account was lev 59 with raglin arbiter juli, etc... and i lost all now im lev 2 ........ rofl, i think it was a problem from plarium play from the updating server....,

now 3 weeks later nothin in progress, but hee the game deals for real money have more priority, its so f.....g unbelieveble

more then 4 tickets and only the same shit come back, i so frustrated now and i give all information she wants... i have pay some things for this acc but the supp mean shit heapens.... nice supp nice....

lots of time and money for 1 acc and now its over what a fu...g bu.....t....

sorry for my bad english im really p..... of

mcgoona91 said:

Same thing happened to my main account 5 days ago, lvl60 with 68 legendary characters. Invested over $15k usd into my account like an idiot and now I cant access my account and no response from support. Their support system is a joke

fell bad man for u ((