Hey, thanks for reaching out. Sometimes it takes more than 2 days for support to get back to you depending on the amount of tickets they receive, but if you don't receive a reply, one thing to check is that the ticket doesn’t say resolved, if it does you will want to message into the same ticket for additional help. Support doesn’t check ticket that are resolved. Furthermore, here are a few tips of what to include in your message to help get this resolved faster.

Furthermore, the best things to include in your ticket with support to help them clear it up is

- ID of the account/exact nickname

- Payment screenshots (if player has any), the first and last payment would be best!

- Player's Email

- Proper description of the issue

Other info they will ask for themselves if needed

Thank you, Weekendwarrior.

I send first ticket 5 days ago and it got "resolved" automatically with automatic reply from Plarium.

Second ticket from today also got only automatic reply from Plarium, but it's a little more longer so maybe they will help.


Those massive hacking attacks looks like organised action...