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Did I lose it all!? Game gone

Did I lose it all!? Game gone

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23 квіт. 2020, 08:4623.04.20
23.04.20
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Did I lose it all!? Game gone

Hey gents,


My phone decided to crash. So I did a factory reset.


I reinstalled all my apps.


When I started up Raid I was back to the start doing the tutorial. 


I am sure I linked my account at some point. I did play on the PC once a a few months back.


I sent support my ticket. Normally I wouldn't care but this is the first game where I put money into it. W couple hundred (I know that's little compared to some)


Legendaries included: Venus, Bad-el-Kazar,  Skartorsis, Martyr and most recently Septimus. 


I don't want to start from scratch. Just want my account back. Username is heavyj I think. 


Anyone else have this issue!? What happened!?

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24 квіт. 2020, 21:3124.04.20
08.08.19
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Hey, thanks for reaching out the best thing that you can do for this is to fill out a ticket with support at https://plarium.com/en/support/


Furthermore, the best things to include in your ticket with support to help them clear it up is


- ID of the account/exact nickname


- Payment screenshots (if player has any), the first and last payment would be best!


- Player's Email


- Proper description of the issue


Other info they will ask for themselves if needed