my account was hacked on April 15th, 2020. I wrote to support but it only tells me that everything is fine with my account. I had a late game account with a lot of money in it.
The same thing just happened to me. I was logged in playing while it was happening and managed to submit a ticket before everything disappeared. I have responded to the automated support email. Game kept kicking me out saying someone else is logging in and then when I reset the password it was all gone.