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Cant log in to my user id

Cant log in to my user id

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17 берез. 2020, 22:4917.03.20
17.03.20
1

Cant log in to my user id

Hello, after the Plarium client update, i lost access to my user id account. which is um27404931 | 26939326 . user abechara

Now i log in and it starts a new game with a new user. 


I was trying to get the New Fusion, and now i cant log in, and i have invested a lots of gems to get the fusion.

Pleas fix this issue and restore the gems i have invested in the fusion if i cant get the artifact event/dungeon divers event.


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9 лип. 2021, 13:2109.07.21
09.07.21
1

I have the same issue.  Hoping to heqr from Plarium on restoring my account.  I was not banned or anything, but account says it does not exist when my computer updated with the game running.  

10 лип. 2021, 20:2510.07.21
19.06.21
4

Yeah, i cannot log in at all, everytime i try to load the game it immediately CTD's and if i trry and contact support it say's that my email is invalid even though i am getting emails from them!