Hi, you need to contact support about this problem, and they will help you. It's strange that you wrote it here, my friend. Before changing devices, it is best to create a backup copy of your data, so you will not have such problems. For example, my hard drive recently broke down, and I hadn't created a backup copy of my data in the cloud, and because of this, I had to contact data recovery experts who repaired my hard  drive and then restored all important files on it. Well, I hope my little story will teach you something, good luck to you, and contact support about your problem.