I bought a Gold Battle Pass the day they were released.  The next day,  my account was "banned", like everyone else's.  When I finally was able to log back in, my Battle Pass was basically removed (as well as all the rewards that came with it).  I have not received a refund, and I still do not have access to the Battle Pass I purchased.  I've submitted numerous help requests, and have yet to hear back, for several days.  This is shabby, Plarium.