Yeah i bought the Max level Battlepass Feb 12th, played for an hour or two, got banned for some effing reason, i got access the 14th, and EVERY EFFING THING is gone, progress, gems, creds, heroes, gear, avatars. I got a buttload of " i'm sowy " things in my Inbox, trash heroes in other words. I have sent 5 mails to the guys with proof of purchase and so on thinking " hey they are probably having some issues, but shouldn't be worse then restoring my purchase " but oh no, i get a effing copy - paste respond on mail