After update my character is gone and the game has started over
Hi all,
I updated my game on the iPhone yesterday (to the new version that says Battlepass on the icon) and didn't enter the game until this morning where, to my horror, I found out that the game started all over with the intro. Any trace of my existing character was not loaded. I have not created a Plarium ID, because I never thought of it, so now I'm curious if I can get this character back at all?
Ultimately, if I can't access my character, this'll mean that I have to retire from the game and I would very much like to not have to do this. Any assistance you would be able to provide would be very helpful.
Retrace:
- Running the app for around a few months, with a character at level 33
- Update of Raid: Shadow Legends app on iPhone on Wednesday
- After the update, the game starts as if I have no characters
- Tried logging in with Facebook but the game and my Facebook account do not seem connected.
- Deleting the app and reinstalling does not help to restore my character either.
Thank you.