I have tried for more than 2 hours to enter my account to collect my daily rewards, and battle pass and I have not been able to enter and now it turns out that I appear to have been banned.
"account is temporarily locked due to technical issues"
Thus they reward the players who have invested our time and money to play their game.
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
i have the same issue just got banned for no reason
You are banned : Reason:Account is locked due to technical issues until 2/14/2020 12:11:42 am
I also got banned due to technical issues. I reset my password and all my toons are gone.
same here.
wth. This was never heard of. Banned due to your own technical issue?
You lost the money I sent you? ^%$^%$
redrake100 said:
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
Log out of game, close and restart. When you start game again, it will notice your previous account information and ask if you wish to log into the older account to resume your game.
The technical issue concerning the ban is likely server side, has nothing to do with if you bought anything or not. It is more likely that something wrong was detected with the accounts and we were temp banned in order to protect our account data while they fix things, otherwise we could actually lose our accounts, heroes, items, ect...
Yes, I got banned too. Free to play user, no purchases, lvl 58. Still no legendaries... and a clan deputy. Keep your heads on straight, be patient, they are working on the problem.
In most instances, minor glitches can be cleared up by exiting the game, force stop the game process, clear the cache, and then restart. This removes any corrupted files that may have recently gotten into the cache and generally clears minor glitches.
Issues with a missing account? Do as I said before. Log out and then start game again. Must be on the original device. This is not guaranteed to work, but it may save your bacon with a guest, or unregistered account. A better idea is to register your account through plarium so that you will always be able to access it.
Things will be worked out all alone after the ban period. It is a one-day-ban, so honestly: nobody is going to move mountains for an error which is going to eliminate itself after a day.redrake100 said:
Yes I just got hit with the same ban due to technical issues then tried again and got logged on like it was a new account not sure what is going on
Be patient with them and calmly follow their instructions and things will get worked out.
outkastracr said:
My ban was supposed to end 2/15 around 3:30 a.m.. Checked earlier and they have added a day now it doesn't end til 2/16 around 4 a.m.. Anyone else had time added.
Me too, my acc is added time 3 times. Very upset :((. Please help
Are you serious ban in 3 days in row no help found anywhere this is disgusting.
I get just an auto email, you call this support?
the payments was returned i bought 2x and did not get what expected and still bought 1 pack of 9,99 after return all i got 1st time was 10 blue characters, 2and time only 1 purple and 9 blue, i felt like i was scammed, and asked refund because i was not NOT satisfied with amount and type of rewards. I had no intent to abuse as i bought a pack afterwards please un ban me. I am a loyal player for over 6 months. And its your 13th birthday? Where are warnings? Come On!!
13+ hours later, I still can’t login because I am “banned”. This is absolutely unbelievable! I buy the battle pass & get “banned”. When is this going to be fixed???
I open a support incident and get an automated reply. No resolution. No estimated time to fix the issue...nothing.
If I didn’t spend anything on this game, I would be fine with this outage—but after spending a couple hundred dollars I’m really frustrated with the level of support and lack of communication.
Come on Plarium get your act together!
