I've been unable to play Raid: Shadow Legends on my Android tablet since Plarium Support fixed the email address on my account.  

When I start Raid: Shadow Legends on my Android tablet:

1. I see the message, "This Plarium ID is already connected to another Raid account. Create a new Plarium ID to product this account." for 5 seconds. (1st screenshot)
2. The Raid app then sits with a progress indicator but nothing happens. (2nd screenshot) I am not taken to the "Touch to Start" / "Login" screen.   

Things I've tried:

• I've uninstalling and reinstalling the Raid app 3 times - no change.
• I've restarted my device multiple times and disconnected and reconnected to WiFi - no change.  
• I've tried connecting through a VPN (in case Plarium ID login status is tied to IP address) - no change.  
• I've left the app sitting on this screen for a hour thinking perhaps it was downloading in the background, but - no change.  

I need to logout of Raid on my device and then log back in with the corrected email address, but the Raid app is not giving me that option. I suspect Plarium's servers consider this device logged in with the old email address. Until that changes - so I'm given the login prompt - the problem will continue.

Please advise. Thank you.

noloses149 said:

Hello, PM me your in game id or the email address to the account you want and a link to this post.

Thank you very much for the response.

I fixed this problem myself by rooting my Android device and deleting the private (hidden) files uninstalling the Raid: Shadow Legends app leaves behind.

This shouldn't have been necessary.  Plarium Support is a disappointment. You likely are understaffed and not given the tools and knowledge you need to succeed.   I hope that changes.