I use to be able to use promo codes but for around 5 months now I haven't been able to use any. It just gives me a "Processing please check your inbox soon" message but nothing ever shows up. I know I never used the codes I have tried to use before. Can someone please help me. I have noticed that people say they dont normaly get a response on this form but If someone can help me please becuase I am missing out on so much rewards its not funny and I have spent to much money at this point. 

Account code is 

um100461445 | 97107854