Hello.

Could  you please share the current estimated response time for support tickets? 

I sent the request 15 days ago, and the status remains "Open".  I received an automated email reply and replied to it too. Perhaps the reason is in the ticket category? (I chose "feedback"). 

I completely understand that the support team handles a high volume of requests, but I’d appreciate any information on when I might expect a reply. Is there anything else I should do on my end to help resolve this?

Thank you in advance for your time and assistance.