I am having the same problem. I messaged the support person and had no reply as of yet. I hope this has more luck as I have missed the 90 day bonus now as I was there away from it.

Ferrari

John Szostek said:

I had downloaded the game from the Google Play store and played and purchased items.   My phone died and now when I start the game on my new phone it appears that I am starting all over again and without my purchases!  How do I recover my basic game account?  I don't believe that I linked it to a Plarium account, as the game didn't tell me i must have a Plarium account, it just let me play.  I figured when I reinstalled and launched through Google Play that I would be right back where I left off.  How and who do I contact to get back on track?\

Thanks!

Devanaire