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Lost account after connection problem.

Lost account after connection problem.

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24 серп. 2019, 17:0724.08.19
18.12.18
2

Lost account after connection problem.

Hi today i have connection problem and i send you a ticket (1021208), i read yours solution and the problem is my tablet. Now i install the game in a new device, but now i'm again level 1!!!

I'm not sure if i connected my ID (Cheruel) at my Plarium profile, Can you help me fix this?


Game ID: Cheruel

Account Plaium: [email protected]


Many thanks!!!

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26 серп. 2019, 14:3426.08.19
26 серп. 2019, 19:11(відредаговано)
18.12.18
2

No answer and not fix today.

At the moment i restart e play with the ID Tybork because i love this game and for me start over its no a problem. I don't care about money, level lost and equipment lost. I care only for my two favourite caracters! I want back my Dracomorph and my Golden Reaper! Please if you cannot fix the account give me back these two! Naked and level 1 its not a problem but i love them and want them back!!! Please!


Lost game ID: Cheruel


Account Plarium: [email protected]

New game ID: um19188901 | 18902715  (Tybork)

29 серп. 2019, 18:3829.08.19
18.12.18
2

The support team contact me with e-mail. Today all is working again and i have back my account.

Great team!

Thank you very much!