Lost acsess to Google Authenticator

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Lost acsess to Google Authenticator

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radmilyavka

1 лип. 2023, 12:0301.07.23

20.11.20

Lost acsess to Google Authenticator

Firmware of my phone was reflashed because phone is glitched, so I lost access to my Google Authenticator. I saved "plarium play backup codes" when i registered 2FA, but it useless because it nowhere to enter. I tried to untie 2FA from my computer, it didn’t work, I tried to change the password, it only knocked me out of Plarium Play on computer...

Where I can enter backup codes to return acsess?! I am created ticket #4975812, almost week has passed, but still there no any answer Please help me!

Коментарі

radmilyavka

9 лип. 2023, 14:0609.07.23

20.11.20

Today is last day when i have chance to create new hero... Heeeereeeeeeeeeeeeeeeeelp!

radmilyavka

16 лип. 2023, 08:4216.07.23

20.11.20

Hello! 3 weeks passed! Backup code from 2FA don't work, your system is broken! Solve my problem, why your support is sooooooooooo slow?!!!

dthorne04Moderator

16 лип. 2023, 17:5616.07.23

30.12.20

6215

I shall DM you.

radmilyavka

26 лип. 2023, 04:3126.07.23

20.11.20

30 days passed!!!! 30!!!! 1 month!!! Are you serious?!! Thats ridiculous... No any answer, techsupport just absolutly ignoring...

dthorne04Moderator

26 лип. 2023, 05:1026.07.23

26 лип. 2023, 05:10(відредаговано)

30.12.20

6215

Unfortunately we - Moderators - don't have direct access to information regarding your ticket and cannot help any further via the forum.

radmilyavka

17 серп. 2023, 14:1117.08.23

20.11.20

Techsupport not working, just automatically close all tickets whitout any word

radmilyavka

17 серп. 2023, 14:1417.08.23

20.11.20

Already 50 days left, where I can write complaint against techsupport?

dthorne04Moderator

17 серп. 2023, 17:2817.08.23

30.12.20

6215

Unfortunately the indication we've been given from support is we'll be unable to assist with this matter via the forum any further.

Тему закрито. Ти не можеш залишити коментар.

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