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Lost Account all purchases and upgrades

Lost Account all purchases and upgrades

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4 лип. 2019, 14:3704.07.19
04.07.19
0

Lost Account all purchases and upgrades

I seem to have had my account and progress deleted. After failing to download an update, I decided to reinstall the game, and when loading up the game has given me a new account. I don't want to quit, it would be a shame, I would just like to get my old account back.

I have all the purchase information and card details. If this is of any help.

Hopefully someone gets back to me soon.

Many thanks.

Kristian.


Edit : I also have the username for said account. 
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4 лип. 2019, 21:2404.07.19
04.07.19
1
Im having The same issue , i had a second account i spent money on, forgot to connect it to plarium id and now its just gone i cant seem to be able to log into it at all
27 груд. 2023, 21:4927.12.23
27.12.23
1

my grandson saw an ad on facebook for a free legndary so he went there thinkng he was helping me, now I can't get my old account loaded


dthorne04Moderator
28 груд. 2023, 05:4928.12.23
30.12.20
6215
feldspar

my grandson saw an ad on facebook for a free legndary so he went there thinkng he was helping me, now I can't get my old account loaded


hi there:

are you signed into the correct account? have you tried signing back in with your login credentials? 

if that's not the issue, what kind of problem(s) are you dealing with?