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Linked to facebook but lost my progress

Linked to facebook but lost my progress

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23 берез. 2019, 18:4223.03.19
23.03.19
2

Linked to facebook but lost my progress

I just started playing yesterday, like the game so i spent some money on it. It asked me to link to facebook and change my user name to save my progress but I lost everything. All the game does it start tutorial, no place to log in? User name is Batmedic, hope you can help me.
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5 квіт. 2019, 04:2105.04.19
15.02.19
2725

Hi Everyone!

Please open ticket to our in game support. They will help you.
11 квіт. 2019, 17:1111.04.19
13.09.18
1
scape211 said:

I have the exact same issue.  Ive been playing for a few days, spent some money and just got into a clan.  I then realised I could connect my account so I did and it made me go through the tutorial.  I thought it was odd, but figured it did some sort of a reset.  So i patiently went back through the tutorial only to find my account was now connect to this fresh one and my days of progress and money are gone.


I hope someone can help me.  My Username is Scape211.

15 квіт. 2019, 20:2215.04.19
1
Ive got the same issues since today..had to start with the tutorial..was on level 38..all gone. I wrote a ticket, anybody out there whos problems are fixed?
16 квіт. 2019, 02:5616.04.19
16.04.19
3
My account was reset too after first logging in facebook today.  I wrote a ticket and waiting for their reply.  Level 31/32 and a few money was spent.
21 квіт. 2019, 05:5121.04.19
30.12.18
2

I did this today as well - linked to Facebook. Level 34 account. Raised a ticket. Anyone had this fixed yet ?


14 жовт. 2019, 03:5614.10.19
1
The same happened to me. I simply logged off and logged back again and received everything back
14 груд. 2019, 15:4814.12.19
30.03.17
1
Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account
16 груд. 2019, 08:3116.12.19
15.02.19
2725

JigsaW said:


Hi, i cant use my account when it told me to link it woth facebook, my account reset, pls help...already spent some.money on my old account

Hi

Pls open a ticket in game .

Thank you
17 груд. 2019, 20:4817.12.19
1
Sezzy said:

Hi Everyone!

Please open ticket to our in game support. They will help you.
I’ve submitted 3 tickets and still no help about to give up and uninstall game please help
17 груд. 2019, 22:1817.12.19
17.12.19
1

Linked FB and progress reset need help before I just uninstall and waste all that time and money original Id was 10156781219283342 

The new id it’s givin me is um31828310 | 31247782 

Anyone be of assistance would be remarkable Iv filled out 3 different tickets with no help to fix the problem lmk y’all know how to solve my issue 
20 груд. 2019, 18:0620.12.19
20.12.19
2
Just happened to me too. Over a month and some hard earned money lost in one click.  Has anyone figured this issue out yet??
20 груд. 2019, 18:3620.12.19
20.12.19
2
Ok I figured it out. For me anyway.  Hopefully before you tried to link your Facebook you created a plarium account and linked it. If so just complete the tutorial on the new account then click on your account  top left and log out of that account, hopefully u remember your email and password u linked to plarium. If so enter it and it will bring up your old account.  Hope this helps. It did for me.
22 груд. 2019, 08:0722.12.19
1
Someone please help. I tried to link Facebook to this game and lost everything 
22 груд. 2019, 08:4222.12.19
15.02.19
2725

Unknown_Ranger said:


Someone please help. I tried to link Facebook to this game and lost everything 

Hi

Please open a ticket in game. 

Thank you 
26 лют. 2020, 19:4426.02.20
26.02.20
1
The in game support is not working now
4 квіт. 2020, 11:4504.04.20
04.04.20
1
Hi, I connected to Facebook, then logged out. When I try to log-in again, it says that may Facebook account is linked to another account. I had no Plarium ID associated. This is a level 59 account, I have invested quite a lot of time on it. I have opened two in-game tickets to support but received no reply. Can I have some help on this?
30 квіт. 2020, 10:1030.04.20
30.04.20
1
I’ve got the exact same problem after I was told I would need to re-login to verify a payment. I now can’t login as it was only connected to my Facebook account and NOT my plarium account. I’m also not able to log a ticket in game as it won’t let submit a ticket :(
11 трав. 2020, 07:5711.05.20
11.05.20
2
It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...
11 трав. 2020, 19:2811.05.20
12.07.17
1
Same as all u guys, I had changed my password and the game started me over. I spent money on this and had lv 40, 32, 30 chars many others
11 трав. 2020, 19:5011.05.20
11.05.20
2
Miseriable said:

It happened to me yesterday... linked to facebook, I lost my  olevel 48 account with some economic investment that I started 6 weeks ago. I sent 3 tickets, and nobody answers to me... Please, some support here, check the investment and please help me to get back my account. No way I am starting over...
well, some support or some help or just an answer would be nice...