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Unable to Make Purchases in the Store

Unable to Make Purchases in the Store

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17 квіт. 2022, 09:5117.04.22
16.04.22
1

Unable to Make Purchases in the Store

I am playing RAID on my PC. I cannot make purchases in the Store.

When I select an item to purchase and click the Button...nothing happens. Even repeated clicking results in nothing happening.  I thought I might have to enter my payment method somewhere, but cannot find anyplace to do that.

Please advise.

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19
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3 трав. 2022, 03:0703.05.22
24.04.22
3

I have the same problem.  Two weeks and nobody's answered this?  

7 серп. 2022, 15:5407.08.22
10.04.22
1

Same here

21 верес. 2022, 15:4221.09.22
18.08.22
5

same here even tried reloading the game no contact on email either what is happening?

29 верес. 2022, 19:4729.09.22
28.09.21
6

I have a brand new Vanilla (Visa), GIFT CARD with $400 on it and the game is not accepting this.  I have been using the same type card for the last 3 years without incident & now will not accept?  Why?

dthorne04Moderator
29 верес. 2022, 23:1529.09.22
30.12.20
6039
IUse2Hands

I have a brand new Vanilla (Visa), GIFT CARD with $400 on it and the game is not accepting this.  I have been using the same type card for the last 3 years without incident & now will not accept?  Why?

Sorry about your troubles.

Please contact support. They should be able to assist you through any payment related issues. 

26 жовт. 2023, 20:0426.10.23
19.05.15
3

Cant get  to store to purchase any items in the game raid shadow legends

dthorne04Moderator
26 жовт. 2023, 21:4726.10.23
30.12.20
6039
Renegade

Cant get  to store to purchase any items in the game raid shadow legends

Could you be more specific? What is going wrong, on what platform?

27 жовт. 2023, 19:3527.10.23
19.05.15
3

dthorne04, I have always been able to go to my store and purchase anything without any problems. All of a sudden when I try to purchase something now I get a notice that in order to be able to buy it I have to go to my web page and open my default browser.   I am not very good at this computer age, but I would appreciate any info if you can help me. Thank you! 


dthorne04Moderator
29 жовт. 2023, 06:2429.10.23
30.12.20
6039
Renegade

dthorne04, I have always been able to go to my store and purchase anything without any problems. All of a sudden when I try to purchase something now I get a notice that in order to be able to buy it I have to go to my web page and open my default browser.   I am not very good at this computer age, but I would appreciate any info if you can help me. Thank you! 


The browser popping up is fine and is fairly normal. Can just make your purchase from there. 

26 трав. 2024, 04:2626.05.24
26.02.24
6

I know this is an old post, but I am now running into the same issues...I have purchased offers from the store in the past with no issues before but suddenly i cannot.  i get to the ofers just fine, but when I click the button, nothing happens...There are some offers I really want to purchase...help?

dthorne04Moderator
30 трав. 2024, 16:4730.05.24
30.12.20
6039
Greener1991

I know this is an old post, but I am now running into the same issues...I have purchased offers from the store in the past with no issues before but suddenly i cannot.  i get to the ofers just fine, but when I click the button, nothing happens...There are some offers I really want to purchase...help?

Hi there,

Could you elaborate on the issue? What device/platform are you on? You get the offers page but when you try & buy it's non responsive?

1 черв. 2024, 01:4201.06.24
26.02.24
6
dthorne04

Hi there,

Could you elaborate on the issue? What device/platform are you on? You get the offers page but when you try & buy it's non responsive?

i play on PC through steam, never had any issues purchasing before and the steam wallet says it's still good to go...the only thing that is unresponsive is the yellow button that i have to push in order to make a purchase.

1 черв. 2024, 01:4501.06.24
26.02.24
6

i have uninstalled and reinstalled the game, but still the purchase option is unresponsive


9 черв. 2024, 17:0109.06.24
26.02.24
6

still not able to do anything over a week later, guess I'll stop playing


dthorne04Moderator
9 черв. 2024, 19:3609.06.24
30.12.20
6039
Greener1991

still not able to do anything over a week later, guess I'll stop playing


Hi, sorry for the delay.

Could you take a screenshot of what it looks like/where you're running into the issue?

I would like to see what stage of the process you're running into the issue. Thanks. 

16 черв. 2024, 02:1116.06.24
26.02.24
6


i

it is always on the yellow button that displays the price.  I can interact with every other option and select every other thing on my screen.  I can see offers but I cannot actually purchase them.  it is extremely frustrating and I guess its my fault for not playing on mobile or through plaruim first.  I just want to enjoy the game and occasionally purchase the offers so I can keep up with other players...

dthorne04Moderator
16 черв. 2024, 17:3616.06.24
30.12.20
6039
Greener1991


i

it is always on the yellow button that displays the price.  I can interact with every other option and select every other thing on my screen.  I can see offers but I cannot actually purchase them.  it is extremely frustrating and I guess its my fault for not playing on mobile or through plaruim first.  I just want to enjoy the game and occasionally purchase the offers so I can keep up with other players...

Odd, part of me wonders if this is a Steam related issue. Either software side or perhaps you have something blocking the option for a purchase pop up in settings. 

17 черв. 2024, 22:1817.06.24
26.02.24
6

as far as I can tell it is not becasue i have made purchases in the past and in other games, but I will look into this

dthorne04Moderator
19 черв. 2024, 14:5819.06.24
30.12.20
6039
Greener1991

as far as I can tell it is not becasue i have made purchases in the past and in other games, but I will look into this

I'm hopeful it's just a setting or something similiar within Steam but if it isn't please check back and I'll try to further look into it.