Not received gems

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6 лют. 2020, 12:3206.02.20

Not received gems

I purchased monthly gems, but the game responded that it couldn’t connect to istore.... I tried again, so the same happened.... the problem is that I just saw that I was charged for both purchases but didn’t receive anything.... please help

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Deleted

6 лют. 2020, 12:5206.02.20

I was just charged a third time!!!

Sezzy

6 лют. 2020, 19:3906.02.20

15.02.19

2725

Pls submit a ticket to our support in payments category.

Deleted

6 лют. 2020, 21:3406.02.20

Already did it 2 times cause I got charged 4 times in total without receiving anything!!!

Deleted

8 лют. 2020, 11:1908.02.20

Yesterday I received this answer on my ticket:

Feb 7, 11:41 EET

Hello!

The payment processing can take some time since every transaction goes through several stages.

First, it should be processed by your payment provider, then by AppStore or Google Play, and only after that by our server.

As soon as the purchase is processed, you will receive the purchased items.

In case the issue remains unresolved in a few hours please get back to me.

Borys

Customer Support Team

This doesn’t make any sense!!!!! It is 2 days from the 4 charges now!!!! I’m stopping to make any purchases!!!! Please, solve the case!

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