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Encountered an error while purchasing, still charged, no items

Encountered an error while purchasing, still charged, no items

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16 січ. 2020, 13:2016.01.20
05.05.19
1

Encountered an error while purchasing, still charged, no items

I purchased a special offer shard pack this morning for 29.99 and received a connecion error when completing the transaction. I was charged the money through my paypal, but haven't received anything from the pack in my inbox.


I'm on android, and i purchase packs regularly, and haven't run into this issue before, but this has got me nervous about buying stuff now. I can provide screenshots/receipts/ID upon request.
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16 січ. 2020, 18:0916.01.20
13.05.19
923
jasonscarpenter86 said:

I purchased a special offer shard pack this morning for 29.99 and received a connecion error when completing the transaction. I was charged the money through my paypal, but haven't received anything from the pack in my inbox.


I'm on android, and i purchase packs regularly, and haven't run into this issue before, but this has got me nervous about buying stuff now. I can provide screenshots/receipts/ID upon request.
Hello it may be delayed. Check your inventory folder, if the items does not show send me a PM with your in game user id and a link to this post.
18 січ. 2020, 00:1418.01.20
30.10.19
2
Mine as well just purchased a daily gem pack, mine was successful but somehow i didn't get the gems, I already send u a PM tho
18 січ. 2020, 03:3318.01.20
18 січ. 2020, 03:34(відредаговано)
03.07.19
1
Just bought a pack got charged and got nothing to show for my money please help me