Losing Shop Purchase Item in Inbox

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Losing Shop Purchase Item in Inbox

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Deleted

21 жовт. 2019, 16:5421.10.19

Losing Shop Purchase Item in Inbox

Dear Plarium,

So today I just realised some of my purchased items were missing, including two 3 days double XP (duration is still above 80 days) due to over limit of Inbox space.
Apparently the mechanism of Inbox storage is to automatically overwrite the oldest item when the Inbox is full and there is new item coming in.

No confirmation, no notification, not even a slightest information on this matter.

Recently I was too busy with my work and I didn't have time to maintain my inventory. I just keep using all of energy on grinding.

If you could give me back my double XP, I will really appreciate it. Those items are really important for me.

Thanks in advance.

Коментарі

KiwiMcSheepModerator

21 жовт. 2019, 20:1621.10.19

18.09.18

327

Hello

Welcome to the forum.

For this matter(as it is to do with payment), I would suggest that you log a ticket in-game to support and ensure it's under the payment category, also if you want me to nudge them to look at your ticket, feel free to private message me your "um 00000|00000" once you have logged the ticket.

many thanks

Deleted

22 жовт. 2019, 06:5222.10.19

Hi KIWIMCSHEEP,

Thanks for your reply. I already submitted a ticket and PM u. Please let me know if there is any response from dev.

I really need the double XP item to participate in current event

Deleted

23 жовт. 2019, 13:1323.10.19

Case closed, I have received the lost items. Thanks a lot Support Team and KIWIMCSHEEP for fast response.

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