Seven day lock because of too many refunds
Hi all,
i have been (automatically) locked out of the game for 7 days because of the following (cryptic) reason: "To many refunds".
I've already contacted the support, trying to unterstand what I'm actually accused of, but they just told me, that according to their database I refunded the Raid-Pass two times. That doesn't make any sense at all. I probably could have reversed the payment through my bank-account, which I didn't !!! But how can a player refund anything.
I checked my accounts and all payments where regularly charged to my creditcard when I choose them in RAID wired through Google Play. There have been no refunds by Plarium either. So whats the ban for?
I genuinely want to understand what they are punishing me for? If anyone has experienced something similar pls enlighten me.
I really feel that I'm being treated unfair. Like "guilty, until proven otherwise".
I haven't done anything wrong! Actually I invested a fair amount of money into RAID and bought the Raid Pass two times. Yes I canceled it before it was being renewed, but are you really punishing me with a 7-day ban for not renewing the RAID-subscription?
Thats a pretty harsh treatment for a paying customer. Pls look into this. I lost all confidence into Plariums business behaviour.
