Plarium please explain to me, why on the 4th reset of the doom tower, we are still having issues of no reward????? I just completed floor 22 on normal and did not get a reward on first clear.

How is this possible? 

Please I would love to hear the excuse on this.

Every reset this happens on 1 or 2 floors that I get no reward. I could understand the 1st or 2nd reset, but not the 4th, really plarium please can we have one week of the game working properly.