
It fixes the problem, make sure you don't delete your data when you uninstall.
open the command line with the Win + R key combination;
- enter the control panel, go to Uninstall programs and uninstall Plarium App;
- press Win + R, enter Regedit, then open the following path: HKEY_CURRENT_USER \ HKEY_CURRENT_USER \ Software ;
- delete both folders - Plarium and PlariumPlayInstaller;
- in the same registry editor, press Ctrl + F (keyboard shortcut for a quick search), type Plarium in the pop-up window and delete all the items associated with the name;
- after deleting all folders and files that contain ""Plarium"", reinstall the application from the official site plarium.com.
Same Here, and the response I got.
Plarium Team (Plarium Support Center | Mobile Games)
Nov 19, 2020, 22:31 GMT+2
Hello!
If you cannot log into the game or are experiencing performance-related issues, please try one of the following workarounds:
1. Change your connection method or use a VPN service to switch your IP address (e.g., Turbo VPN for mobile devices).
2. Run the game on your PC via Plarium Play launcher or use a different device:
https://plarium.com/en/plarium-play/
Please check the answers to some commonly asked questions:
Check our Raid Knowledge Base to find guides, FAQ, and info on the current server status: http://plrm.me/kb_tech
We also have an official Discord channel, where we post information about the maintenance periods and server-related issues. You are welcome to join it at https://plrm.me/raid_discord
Our support team will contact you if additional investigation is required. We also don't give compensations on a case-by-case basis.
Thank you for helping us to improve the game!