Your request [2233437] has been updated. Feel free to reply to this email with any questions you have.

Dmytro (Plarium Support Center | Mobile Games)

Sep 10, 2020, 10:45 GMT+3

Hello!

Right-click the Plarium Play launcher and choose "Open File Location" from the pop-up menu.

Then open this folder: StandAloneApps\raid\*number* and find the file "log.txt".

Attach it to your message.

Then go back to the first folder you've opened.

Find the file "pp_log.txt" and attach it, too.

Regards,

Dmytro

Player Support Team

Thanks!

Your request [2233437] has been updated. Feel free to reply to this email with any questions you have.

Roman (Plarium Support Center | Mobile Games)

Sep 11, 2020, 16:29 GMT+3

Hi!

Thank you for the information, however, can you please copy the whole files and attach it to the message, instead of pasting it inside the e-mail?

We will pass it to our developers.

I look forward to your reply!

Roman

Player Support Team

I am still puzzled, by this reply.

Your request [2233437] has been updated. Feel free to reply to this email with any questions you have.

Volodymyr (Plarium Support Center | Mobile Games)

Sep 13, 2020, 16:55 GMT+3

Hello!

Thanks for your reply.

We will investigate your case and get back to you once we have any news.

Please do not reply to this message.

Thank you for understanding.

Best regards,

Volodymyr

Player Support Team

 Hope for news soon ! :)

Your request [2233437] has been updated. Feel free to reply to this email with any questions you have.

Volodymyr (Plarium Support Center | Mobile Games)

Sep 14, 2020, 15:05 GMT+3

Hello!

Thank you for your patience.

We will need to verify a few details for our investigation.

1. Please open your Plarium Play and advise what is the version of the client.

Open "Setting" > scroll to the bottom and you will have the info: https://www.screencast.com/t/X1nbuVgmjenr

2. What game version is installed on the PC? Open your Profile > Tap "Info" > Check the version: https://www.screencast.com/t/WGFmAGnQlIS

3. Once the issue occurred, did you try to fully uninstall Raid and Plarium Play from your PC and reinstall it back?

If not, please follow these steps to reinstall Plarium Play:

- open the folder where Plarium Play is installed;

- find the "uninstall.exe" file in the Plarium Play folder;

- run the file to uninstall Plarium Play Application from your computer;

- after deleting Plarium Play, reinstall the application from the official site plarium.com.

4. After you collect all information and reinstall Plarium Play and Raid, please try to reproduce the bug crash as you did before.

I appreciate your help.

So I did all that. And after uninstalling, then reinstalling Plarium, then I did 3 runs of Brutal, Tilshire Campaigns !