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Sponsorships bug

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15 квіт. 2020, 10:4115.04.20
14.04.20
3

Sponsorships bug

Hello, i had a bug, i am on Android and i send a link to an other player who started to play ans is still on the game. I don't have rewards for this. Please help
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15 квіт. 2020, 13:3315.04.20
08.08.19
106

**REFERRAL LINKS**

There are three main reasons why players may have problems with their referral links:

1. The player that has accepted the invitation link and followed it to install the game has internal anonymizer activated for his/her phone, so we cannot identify the device for connecting it in the system. Also, the issue may be that there are emulators involved (they too, are problematic referral-wise).

2. The game has already been installed on this phone previously.

3. The user is not new (he/she may have logged in on the new device that had not had the game installed on it before, but with the account that had already been registered before).


Regarding the first point, we can suggest resetting advertising IDs or activating them to make sure that you are visible (to put it in simpler words, make sure that the device is not hidden, this can be checked in settings)

15 квіт. 2020, 13:5515.04.20
14.04.20
3
Thanks but i think there is none of these reasons. The player played for first Time, she was connected to Facebook and has no emulator. 
16 квіт. 2020, 10:2016.04.20
14.04.20
3
The id Facebook of the player who started with my link is 846134252534030. Her player id is um48907611/47848933. I Hope it will help
25 квіт. 2020, 18:0525.04.20
14.04.20
3
Hello, my problem is not solved for now and i have no more answers. Please tell me what you can do, thanks