smileyterrance said:

Device: IPhone 8

OS: iOS

1:I was already logged into the game 

2:clicked out to read an email message

3:clicked back in saw the arena chest pop up then game reset

4:when game reloaded the arena reward chest wasn't there and no rewards were added to account. I am level IV arena player level 59!

That’s the best description I could provide for how it happend. I waited a few hours to see if it would appear later but no luck, unfortunately I dont have a picture.

This is the first report I’m making about this but it has happened on a couple of other occasions. 

Send me a pm with your in game id

Any assistance I can provide would be greatly appreciated! 

My player ID is um3131508 | 3077377