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Not getting full 70 extra multi-battles from Raid Pass

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16 лют. 2020, 20:2916.02.20
07.01.20
8

Not getting full 70 extra multi-battles from Raid Pass

Ever since the update when live I haven't received the full 70 extra multi-battles from my Raid Pass.


Day 1 - 100 

Day 2 - 100

Day 3 - 30

Day 4 - 55


I've submitted 2 different support tickets about this but have gotten no response.  How do you get any customer support?  Is going to Apple to request a refund for the subscription our only option at this point?



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17 лют. 2020, 00:2317.02.20
07.01.20
8
Again today only 55 multi battles.  It's been 3 days.  When are we going to get a resolution to this issue?  Are we getting a refund for our Raid Pass if this keeps happening?
17 лют. 2020, 01:1017.02.20
28.11.19
2
I am in the same boat.  My raid pass ran out, and after I got a new one I only get 55 battles.
17 лют. 2020, 09:1817.02.20
17.07.19
2
Same here, only getting 55 multi-battle after repaying a raid pass
17 лют. 2020, 09:2217.02.20
28.09.19
1
Same here 
17 лют. 2020, 10:5717.02.20
15.02.19
2725

Hi

Our devs are working actively on fixing the bug where you only get 55 Multi-battle attempts instead of 100.

17 лют. 2020, 13:3117.02.20
30.03.19
2

I too am not getting 100 multi-battkes wuth Raid card.


The Knack
17 лют. 2020, 14:2317.02.20
11.09.19
2
My account is having the same issue, can't get more than 55. How will we be compensated for the amount we have lost over this period of time? We all paid for these raid passes and are literally not getting what we paid for.
18 лют. 2020, 00:1718.02.20
07.01.20
8

Again still only 55 multi-battles today.


Day 1 - 100

Day 2 - 100

Day 3 - 30

Day 4 - 55

Day 5 - 55

Day 6 - 55


We should get at least get the multi-battles attempts we did not get as well as energy to try to catch up with the current fusion event.  The only way anyone can do this fusion event if we actually had the 100 multi-battles daily from our Raid pass.  Lucky I already had the Mystic Hand from the Spider Event otherwise I'd already be out of the fusion event already.


18 лют. 2020, 00:5118.02.20
06.12.19
2

Same boat. Multiple days of only getting 55. Any idea of a timeline on getting this fixed?


18 лют. 2020, 00:5518.02.20
05.06.19
1
I have the same problem too. I have a raid pass but I only get 55 multi battles each day. I wanted to raise a support ticket but the page keeps loading. How else should I get about it? 
18 лют. 2020, 06:2618.02.20
15.02.19
2725

Hi

The devs are workn on fix this .
19 лют. 2020, 00:2119.02.20
07.01.20
8

Sezzy said:


Hi

The devs are workn on fix this .

Sezzy, is there a ETA for this fix? I have not received my Raid Pass extra battles for the 5th straight day now.  It's getting upsetting logging in every reset to find it's still not resolved yet.


Day 1 - 100

Day 2 - 100

Day 3 - 30

Day 4 - 55

Day 5 - 55

Day 6 - 55

Day 7 - 55
19 лют. 2020, 03:5019.02.20
24.05.19
3

Same problem.  Any updates on when to expect a resolution and compensation?


19 лют. 2020, 03:5219.02.20
06.12.19
2
Same! Leveling and tournaments are even more difficult when we're not getting all of our multi battles.
19 лют. 2020, 04:5619.02.20
24.04.19
2
I am not getting mine are they still trying to fix it? My in-game support window will not load as well.
19 лют. 2020, 05:2319.02.20
19.02.20
12

Unknown_Ranger said:


I am not getting mine are they still trying to fix it? My in-game support window will not load as well.

This is disgrace! I'm not getting what I have paid for. And experience has been cut down, evidently especially for the event. Good work, Plarium. I think we all expect thick compensation.


PS In-game support not loading at all!

19 лют. 2020, 07:2419.02.20
220851
Im getting the same issue
19 лют. 2020, 08:1219.02.20
19 лют. 2020, 08:13(відредаговано)
16.09.19
6
I have the same issue. Multi battle capped at 55.
20 лют. 2020, 05:4120.02.20
15.02.19
2725

Hi

Its should be workn now pls check today .

Thank you
20 лют. 2020, 16:2120.02.20
07.01.20
8
I finally got the full 100 multi-battle attempts in today's reset.  Thank you!