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Best possible roll ruined by battery

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4 лют. 2020, 16:4004.02.20
28.06.19
4

Best possible roll ruined by battery

I don't think I've ever seen this before but I used an Ancient Shard and rolled a Bad-El-Kazar and nearly screamed but my battery died as he was walking toward the front of the screen and the UI had not come up yet so the game didn't count it but when I turned my phone back on the shard was gone and Bad El Kazar was nowhere to be found. If it was any other champion I wouldn't care but I really want that Bad El Kazar back.

Samsung Galaxy S10+

Software of android: G975WVLS2CSL1

Happened on Feb 4, 2020


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4 лют. 2020, 23:3804.02.20
28.06.19
4
Is there a way Plarium Support could Reimburse me the Bad El or give me a shard that guarantees him or something of the like? I spend a ton of money on this game and will continue to but I would really love it if they could save me the heartache
5 лют. 2020, 11:5405.02.20
15.02.19
2725

Hi

I had forwarded to checkn this case 
5 лют. 2020, 17:1105.02.20
28.06.19
4
Sezzy said:

Hi

I had forwarded to checkn this case 
They emailed me and told me to submit another ticket
5 лют. 2020, 19:5205.02.20
15.02.19
2725
Okey did you submitted ?
5 лют. 2020, 20:4505.02.20
28.06.19
4
Sezzy said:

Okey did you submitted ?
Yes and now I need to wait another day for them to send me an email with FAQ answers that don't apply to me
7 лют. 2020, 04:0107.02.20
28.06.19
4
Sezzy said:

Okey did you submitted ?
Still no response. Are you guys super busy currently?