Missing hero's
So today I used two purple gem things (one from my PURCHASED once per day bonus) and one from my day 29 login bonus. I didn't end up with either of the hero's show up in my collection. At this point they appear to have just disappeared. I'm quite upset due to the fact that one I had to play so long for and the other I literally purchased.
I tried logging out and logging back in. That's about the only thing I can think of to try TBH. How can I fix this and either get my hero's back or get reimbursed for the missing gems. It does make me wonder just how many other hero's I've not gotten when I should have.