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Faction wars and clan boss crashes

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7 січ. 2020, 20:4907.01.20
220811

Faction wars and clan boss crashes

So if the game crashes during a faction war, you don’t lose a key but crash during clan boss and you DO lose a key. How is it you can prevent it in faction wars but not the same for clan boss AFTER EONS OF THIS ONGOING ISSUE?????
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8 січ. 2020, 05:3808.01.20
15.02.19
2725

Hi

Did you tried with reinstall ? Where are you playn ?
8 січ. 2020, 16:5008.01.20
8 січ. 2020, 17:08(відредаговано)
220811

Reinstall to stop crashing or stop losing the key when it does crash?  Crashes are common game wide and not just for me. And you question where am I playing. What does that have to do with it? I play on earth, I play in USA, I play at work, I play at home, I play in my bedroom, I play in my den. Do you need to know what I am wearing when I play? 


I understand your job as a moderator so you may need technical details in order to kick the issue over to tech support. Or do you have that power?

If so, I play on 2 devices. iPad Air and iPhone 7 Plus. The game doesn’t crash on the iPhone but does crash on the iPad.  It is very inconvenient to switch between devices to do attacks. I have suggested in the past that there may be something in the game programming that causes issues with supporting iPads.

So if you could pass this on to someone that can troubleshoot the issue, I would appreciate it.


UPDATE: I just reinstalled and it crashed as soon as I finished a faction battle.

9 січ. 2020, 07:2609.01.20
15.02.19
2725

Hi

What is your ipad version ? I thinkn to the device is run out of memory randomly like my old iphone 6.


9 січ. 2020, 12:5509.01.20
9 січ. 2020, 13:18(відредаговано)
220811

Sezzy said:


Hi

What is your ipad version ? I thinkn to the device is run out of memory randomly like my old iphone 6.


DOH! I said iPad Air. Update version is 12.4.4 Doubt very seriously it is a memory issue. iPads don’t come in versions like iPhones. There’s no such thing as iPad 5, 6, 7, etc.   What else ya got??? You really don’t strike me as a tech type when it comes to Apple 



9 січ. 2020, 13:3009.01.20
220811

And just to show Raid SHOULD work well on iPad here is a photo from Apple’s website

Does this help you any? Apple using Raid to promote their iPad Air. Just pass the issue on to the tech team and get back to me
10 січ. 2020, 01:1410.01.20
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And it just crashed again on clan boss.  Everyone says it’s something on my end when I know it isn’t. Make the game support iPads! They are showing a photo of the game on Apple’s website so you should pay them back by making it actually work on iPads!
10 січ. 2020, 05:1010.01.20
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Wow Just looked at other bug reports and the responses to them are “pm me your in game ID and this post”. I get attitude like something is wrong with on my end. You won’t get another dime from me. Rip me off of cb keys and make me waste gems and money. Forget that.
10 січ. 2020, 20:0110.01.20
220811
Still no response
11 січ. 2020, 11:5411.01.20
11 січ. 2020, 11:54(відредаговано)
15.02.19
2725

I asked your airpad version coz raid uses a lot of memory and if your device have not enough or just run of this app possible to close. And i wanna ask your case from our support.

11 січ. 2020, 13:3111.01.20
220811
I have plenty of memory. I don’t even have a SIM card so phone stuff doesn’t clutter it. It’s a 32GB with about 20GB used if that is what you are asking.  
12 січ. 2020, 09:4812.01.20
15.02.19
2725
lexiel7 said:

I have plenty of memory. I don’t even have a SIM card so phone stuff doesn’t clutter it. It’s a 32GB with about 20GB used if that is what you are asking.  
Its looks okey i mean your RAM of your ipad and the ipad version. 
13 січ. 2020, 00:2513.01.20
13 січ. 2020, 00:26(відредаговано)
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Sezzy said:

lexiel7 said:

I have plenty of memory. I don’t even have a SIM card so phone stuff doesn’t clutter it. It’s a 32GB with about 20GB used if that is what you are asking.  
Its looks okey i mean your RAM of your ipad and the ipad version. 
Yes. I know it is ok. So tell the tech guys to make the game work for iPads