Hi

If you're having issues with game not running correctly (crashes/freezes/unable to launch the application) when using the PC version, try some of the following troubleshooting:

- Go to Settings > Update > and select Reset Cache

- Uninstall the Plarium Play application, manually delete the remaining folders if they exist, then restart the PC and re-install

Folders to delete:

C:\Users\user\AppData\Local\Plarium

and

C:\Users\user\AppData\LocalLow\Plarium

- Look into your Running Processes in the Task Manager and see if there are any duplicate processes of Plarium Play running. If they are, kill all of them and try to re-launch the application

- Make sure you have the following version of Visual C++ installed: https://aka.ms/vs/16/release/vc_redist.x64.exe

If you're having an issue with a black screen on Plarium Play,try running the application in Windows Vista compatibility mode:

Right click on Plarium Play icon, select Properties, go to Compatibility tab, tick "Run this program in compatibility mode for:" and select Windows Vista

Sezzy said:

Hi

If you're having issues with game not running correctly (crashes/freezes/unable to launch the application) when using the PC version, try some of the following troubleshooting:

- Go to Settings > Update > and select Reset Cache

- Uninstall the Plarium Play application, manually delete the remaining folders if they exist, then restart the PC and re-install

Folders to delete:

C:\Users\user\AppData\Local\Plarium

and

C:\Users\user\AppData\LocalLow\Plarium

- Look into your Running Processes in the Task Manager and see if there are any duplicate processes of Plarium Play running. If they are, kill all of them and try to re-launch the application

- Make sure you have the following version of Visual C++ installed: https://aka.ms/vs/16/release/vc_redist.x64.exe

If you're having an issue with a black screen on Plarium Play,try running the application in Windows Vista compatibility mode:

Right click on Plarium Play icon, select Properties, go to Compatibility tab, tick "Run this program in compatibility mode for:" and select Windows Vista

Already read that online and tried it, It still crashes.

Also sent a support ticket and had no response.

Is there really any help given here???

There's an event running, I can't compete any longer and I'm number 2 in my group.