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Did not receive unlocked rewards on hard campaign

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30 груд. 2019, 19:2930.12.19
220811

Did not receive unlocked rewards on hard campaign

At bottom of hard campaign, where it show points earned towards various loot, it showed I had unlocked 3 epic skill books.  I clicked it but received no reward.  Prior to this happening I had just loaded up the game and gone into the campaign screen.

Device: Huawei Mediapad M5 8.4

Android version: 8.0

Time: roughly 2:15 PM EDT


I have 140 stars at bottom of campaign, could be wrong reward was listed.


Is there a process in place to actual get my missing loot (like a support ticket)?

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31 груд. 2019, 01:0631.12.19
220811

Hi,


I also experienced this issue yesterday.


Device: iPhone 6

Time: Approximately 0800 EST


From my mobile device, the reward for 135 stars on the hard campaign was shown as awarded with a collection message but the 3 epic skill tomes were not received. I submitted a support ticket using the mobile device and will do so through the web application as well.


Hope this issue gets resolved for you (and me!).

1 січ. 2020, 11:3601.01.20
15.02.19
2725

Coaxial Duck said:


Hi,


I also experienced this issue yesterday.


Device: iPhone 6

Time: Approximately 0800 EST


From my mobile device, the reward for 135 stars on the hard campaign was shown as awarded with a collection message but the 3 epic skill tomes were not received. I submitted a support ticket using the mobile device and will do so through the web application as well.


Hope this issue gets resolved for you (and me!).

hi

As i known this rewards are added directly to your account.