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Is client server sync working?

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exequivel
17 листоп. 2019, 13:3217.11.19
16.11.19
3

Is client server sync working?

On a coupple of days:

- got missing energy (close to 400 energy) twice

- bought a pack that doesn't even exist ingame (divine lifesteal - received regular lifesteal and store then changed it's name to '%undefined%' and '%empty%') have screenshot of the later;

- lost a series of other stuff, some of them from the claim bag

All these point out to a sync problem beetween client and server, especially when phone changes network. If this is the case it can be a huge problem, given its a mobile app...


Also, having support tickets say 'this is a no-reply cathegory' can be a deal breaker for many paying costumers. Is there a live support option anywhere?


Best regards,

Fred

um27380639 | 26915314

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exequivel
17 листоп. 2019, 13:3817.11.19
16.11.19
3
By the way, Quests, Challenges and Missions claims seem to be especially affected by this problem. And client side always ends up beeing on the loosing side
Sezzy
18 листоп. 2019, 09:4918.11.19
18 листоп. 2019, 10:19(відредаговано)
15.02.19
2725

Hi

I never had a same problem like you posted above. There are no sync issues between game server and client, this isn't how the system functions.You cannot lose resources because of synchronization issues as all data is stored on the server side. If you faced any issue sure contact with us.

Good day.

exequivel
18 листоп. 2019, 13:3218.11.19
16.11.19
3

https://p18.zdusercontent.com/attachment/1281259/U4iw9Lf5y77ndaOZwhQi8BsbG?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..j7aqBQtt8wGq6RPSITMywg.XhRpyAORTV2jCqKNel4Y6tYVlbnhcXHR6VW3RREME01uSei0iGO6Nl6KlO1aD15eMUpeMEPXJhyalnuzBWMtkY6SNyG12DCF7dIbtwEqlwUSFQnesdLAPjgu_p9_Tmn8xLL0ad2iDYcuXb_5zaqxcw58oGBZvOM6Q9aLWLDNOBZvzye6eUNZIPzx9uHgVGhDksAskLldkAZ6uUMCrsWyU3rnF9L_AlIYTl5oyUbOtTWaESHEyXJVL8on0etKw82_d_i60ERM7FCBZjENDtrfi52lqsVEGpES9i3WRDwpPrk.qrMDMG241CdRP0HSq5LpXQ


Sezzy
18 листоп. 2019, 13:3618.11.19
15.02.19
2725

Unknown_Ranger said:


https://p18.zdusercontent.com/attachment/1281259/U4iw9Lf5y77ndaOZwhQi8BsbG?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..j7aqBQtt8wGq6RPSITMywg.XhRpyAORTV2jCqKNel4Y6tYVlbnhcXHR6VW3RREME01uSei0iGO6Nl6KlO1aD15eMUpeMEPXJhyalnuzBWMtkY6SNyG12DCF7dIbtwEqlwUSFQnesdLAPjgu_p9_Tmn8xLL0ad2iDYcuXb_5zaqxcw58oGBZvOM6Q9aLWLDNOBZvzye6eUNZIPzx9uHgVGhDksAskLldkAZ6uUMCrsWyU3rnF9L_AlIYTl5oyUbOtTWaESHEyXJVL8on0etKw82_d_i60ERM7FCBZjENDtrfi52lqsVEGpES9i3WRDwpPrk.qrMDMG241CdRP0HSq5LpXQ


Hi 

Could you try to unistall reinstall your client? But before this save your gamn progress. 

exequivel
18 листоп. 2019, 13:4218.11.19
16.11.19
3

Already did :)

After that i lost close to 400 energy out of thin air. It did coincide with phone jumping from 1 wifi network to another.

Just to help you identify a potential problem here are the steps: claimed play time energy, dailly energy and did a few artifact challenges then did minotaur x2 and energy went down to 1.

The wi-fi jump was after minotaur second play.

Sezzy
19 листоп. 2019, 05:3019.11.19
15.02.19
2725

Hi

Will ask from support.

Thank you

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