Mercy has been achieved and no legendary champion
So, I have been tracking my mercy closely in the last few months. It turns out I have achieved 100% mercy but still no legendary champion. I saved my ancient shards to pull when there would be an extra legendary event, such as today, and nothing happened. Can you take a look and advise how I will be refunded?
Here`s my player ID: um122612974 | 117874292
I have pulled a total of 229 ancient shards without a legendary champion, I hope you keep a log of that. As per the current policy, each shard pulled after the 200th without legendary would increase my chance by 5%. Therefore, once I pulled 220 ancient shards, the next one should be a guaranteed legendary (100% chance). However, I have pulled 9 more and still nothing.
Attatched is a printscreen from the RSL Helper which helps me keep track (even though I pulled 4 shards whilst it was under maintenance, therefore, didnt count here).