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missing champions

missing champions

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4 жовт. 2019, 03:0104.10.19
04.05.19
1

missing champions

i put 5 legendary champions in my vault a while back and when i went to go pull them back out after some time (i noticed right after last balance patch they was gone) alone with a bunch of epics and rares.  the epics and rares hurt not having but i would like my 5 legendaries back. i lock all my champions so i know i didn't delete them. they seem to have been removed along with my rares and epics.  i even have the cards lit up showing that i did have them.
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4 жовт. 2019, 08:5504.10.19
31.01.15
457

tehkzyn said:


i put 5 legendary champions in my vault a while back and when i went to go pull them back out after some time (i noticed right after last balance patch they was gone) alone with a bunch of epics and rares.  the epics and rares hurt not having but i would like my 5 legendaries back. i lock all my champions so i know i didn't delete them. they seem to have been removed along with my rares and epics.  i even have the cards lit up showing that i did have them.


Heya! 

In order to make an attempt to solve this, I'd need to have the following information: 

  • When did this happen? Please try to be as precise as possible. 
  • Please, tell me every Champions' name.
  • Finally, please provide me with your in-game player ID.

I'll make sure to refer this to the Support Team for you. 


Note: in case you feel uncomfortable sharing this information publicly, feel free to contact me in private.




Important: I'm currently a moderator trainee, doing my best to offer assistance, though my skills may be a little rusty.
If you have any feedback on me, please let me know! Do please be constructive, though. Thanks!

11 жовт. 2019, 06:1311.10.19
11 жовт. 2019, 06:15(відредаговано)
04.05.19
1

i spoke with them a little, but idk what is going on.  they was the only 5 legendaries i had in my vault.  the others not in the vault did not disappear.  i was using them 2-3 months ago but recently realized they was gone.  even my index shows i have owned them due to being lit up like when you obtain something new.  the legendaries was, Altan, War Mother, Tomb Lord, Skartorsis, and Ma'Shalled. 



PS:  Sorry for the late reply
14 жовт. 2019, 12:2514.10.19
31.01.15
457

tehkzyn said:


i spoke with them a little, but idk what is going on.  they was the only 5 legendaries i had in my vault.  the others not in the vault did not disappear.  i was using them 2-3 months ago but recently realized they was gone.  even my index shows i have owned them due to being lit up like when you obtain something new.  the legendaries was, Altan, War Mother, Tomb Lord, Skartorsis, and Ma'Shalled. 



PS:  Sorry for the late reply

Hi there! :)

No problem! 

I will need your player ID in order to help you further, could you please provide me with your player ID? 

You can find your player ID here: