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2 bugs since last patch: Clan Boss and missing gear

2 bugs since last patch: Clan Boss and missing gear

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20 серп. 2019, 22:0020.08.19
13.04.19
9

2 bugs since last patch: Clan Boss and missing gear

Hi Devs,

When I try fight against Clan Boss, the game crashes and the keys are lost with no damage being recorded. This has happened 3 times in a row already and I have now given up trying to play CB battles. 


The second bug is that when I logged in today, my strongest hero was missing one piece of gear - gauntlets - and they were not in the artic at storage. I wrote to Support in-game but got the standard no-reply response. 


Any ideas on how I can resolve these issues?


Thanks 
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20 серп. 2019, 22:4020.08.19
13.04.19
9
Update: I just ran an experiment with 2 CB keys, fighting against Hard Clan Boss. Both times the game crashed at exactly 1min 29 secs. 
21 серп. 2019, 16:3421.08.19
13.04.19
9

Further update: I’ve run another experiment. If I use the “auto” function then the game crashes. If we keep the fight in manual mode throughout then I can get it to finish the match. 


The lost gear is still lost however..
28 серп. 2019, 22:5428.08.19
13.04.19
9

Wow! I’m really glad I went to all the effort to report the bugs and then try to find out more details on what is causing them!! To help you identify and resolve them!

Your replies make me feel really valued as a player! Keep up the great work 👍