After meeting all the requirements for Skullcrusher to ascend to lvl 3, after the ascend cutscene the hero star remained to 2 instead of 3

Steps to reproduce:

1. Boot the title using BlueStack emulator
2. Unlock Scullcrusher epic hero from the Orc faction
3. Ascend the hero to lvl 2
4. Gather 9 greater Force potions and 7 greater arcane potions 
5. Ascend the hero the lvl3
6. Notice that after the ascend cutscene the hero lvl is still 2 instead of 3

artoteppo said:

I ascended my royal guard from 4 to 5. It is still 4 and I Lost my potions. This is now happened me two times. 

Hello, PM me your in game ID and a post to this link and i will see what i can find out.