Live Arena - stuck in "processing results"

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Live Arena - stuck in "processing results"

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Skang

3 квіт. 2023, 12:4503.04.23

08.07.16

Live Arena - stuck in "processing results"

Player ID: um68315503 | 66566676

Device: PC

Windows: 10

Hi team,

I have tested the live Arena. I could successfully run a dozen of combats, but at the beginning of the last combat it prompted me:

1. an error stating "unstable internet connection" and reattempting to connect.

2. it failed to reconnect although my internet connection was up and running

3. prompted the error stating the results can be found in the battle log once it finishes. Clicked relogin.

4. Upon logging back in, I got stuck with "Processing results" ever since.

5. The fight is not in the Battle Log.

Worth mentioning the Arena was Live when this error occurred, and ~40 minutes after. The below snip is fresh, and the Arena is now not available, but the error is still persisting.

I tried re-starting the app, I also tried running in from Mobile. The "processing results" has been there for a few hours now.

This rends users sharing the same issue unable to queue for any fight when the arena is live again.

Let me know if I can provide extra details.

Best,

Skang

Коментарі

Skang

3 квіт. 2023, 14:1303.04.23

08.07.16

update:

Arena is Live again. Still processing results.

Can this be reset somehow on account level so I can continue testing?

MooredRat

3 квіт. 2023, 14:2703.04.23

16.12.21

1220

I came to report the same thing. timed out trying to start a match, and ever since it says "Unable to start a new live arena match. Results of the last battle are still being processed."

dthorne04Moderator

3 квіт. 2023, 17:1403.04.23

30.12.20

6227

Unfortunately this is a known bug with Live Arena beta right now.

Per the official server:

MooredRat

3 квіт. 2023, 17:4203.04.23

16.12.21

1220

Thank you for letting us know you're aware of the problem and working on it

dthorne04Moderator

3 квіт. 2023, 19:3403.04.23

30.12.20

6227

MooredRat

Thank you for letting us know you're aware of the problem and working on it

You're welcome. I think the downtime we just had should fix this, but I need to double check. Been a busy day so far. :P

Deleted

4 квіт. 2023, 17:5804.04.23

09.10.22

Same here..... I played 4 coins on the first opening time yesterday and hav had the error ver since, through the two openings yesterday, and the one today..... no change.... I did receive 5 more coins, instead of the one i had yesterday, but still the error prevents access.

MooredRat

8 квіт. 2023, 01:5608.04.23

16.12.21

1220

dthorne04

You're welcome. I think the downtime we just had should fix this, but I need to double check. Been a busy day so far. :P

I'm having another issue, idk if it's related in some way.

Beta has ended for me, but everyone else I know who was selected for beta is still able to access it.

What gives?

dthorne04Moderator

8 квіт. 2023, 02:4408.04.23

30.12.20

6227

MooredRat

I'm having another issue, idk if it's related in some way.

Beta has ended for me, but everyone else I know who was selected for beta is still able to access it.

What gives?

Oof. I'm fairly certain that's not supposed to be the case. Let me get back to you, will let you know if I need to collect any data such as UM ID.

Sorry about that. :(

MooredRat

8 квіт. 2023, 02:5108.04.23

16.12.21

1220

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